Travolyo.com Privacy Policy (UAE Market)

Effective Date: 22 Nov 25
Entity Responsible:  LAVENDAR HOTEL MANAGEMENT LLC, DUBAI, UAE

1. Introduction

Travolyo.com (“Travolyo,” “we,” “our,” “us”) values your privacy. This Privacy Policy explains how we collect, use, disclose, and protect your personal data when you use our website, admin portal and Mobile Apps.

We comply with the UAE Federal Decree‑Law No. 45 of 2021 on Personal Data Protection (PDPL) and other applicable UAE regulations.

2. Information We Collect

We may collect the following categories of personal data:

• Identity Data: name, nationality, passport/ID details (where required for bookings)
• Contact Data: email address, phone number, billing address
• Payment Data: credit/debit card details, processed securely via approved UAE payment gateways. We use Stripe payment gateway, Privacy policy of Stripe is applicable on our system
• Booking Data: travel preferences, accommodation details, flight information and event information
• Technical Data: IP address, browser type, device identifiers, cookies
• Location: we collect location details for best results

3. How We Use Your Information

We use your personal data to:

• Process bookings and payments
• Provide customer support
• Send booking confirmations and updates
• Improve our website and mobile apps
• Comply with UAE legal and regulatory requirements
• Prevent fraud and ensure cybersecurity

4. Sharing of Information

We may share your data with:

• Travel Suppliers (hotels, airlines, tour operators, event managers) to fulfill bookings
• Payment processors authorized by the UAE Central Bank, Stripe Payment gateway
• Government authorities when legally required (e.g., immigration, tourism regulators)
• Service providers (IT, customer support, marketing) under strict confidentiality agreements

We do not sell your personal data.

5. International Transfers

Some Travel Suppliers may be located outside the UAE. In such cases, we ensure appropriate safeguards are in place in line with the UAE PDPL.

6. Data Retention

• We retain personal data only as long as necessary to fulfill bookings, comply with legal obligations, and resolve disputes.
• Payment data is stored in compliance with PCI DSS standards and UAE Central Bank regulations.

7. Your Rights

Under UAE law, you have the right to:

• Access your personal data
• Request correction or deletion
• Withdraw consent for processing
• Object to certain uses of your data

Requests can be made via privacy@travolyo.com.

8. Cookies & Tracking

Travolyo uses cookies and similar technologies to:

• Enhance user experience
• Analyze website traffic
• Provide personalized offers

You may disable cookies in your browser, but some features may not function properly.

9. Security

We implement technical and organizational measures to protect your data, including:

• Encryption of payment transactions
• Secure servers hosted in UAE or approved jurisdictions
• Regular audits and compliance checks

10. Children’s Privacy

Travolyo does not knowingly collect personal data from children under 18 without parental consent. Parents/guardians must supervise bookings for minors.

11. Changes to This Policy

We may update this Privacy Policy from time to time. Updates will be posted on Travolyo.com with a revised effective date.